Frequently Asked Questions
Will you go on the roof?
Yes, if we feel it’s safe for us to do so. Weather & conditions are factors in determining that, as is the slope of the roof. Keep in mind the InterNACHI® Standards of Practice does not require us to walk the roof. Our inspection job is easier if we’re able to get up there, but if it’s a risk to our well-being, we can’t. Either way, we use the drone to provide pictures in your report and to assess as best we can with the limited view.
What is the process?
First, contact us or schedule the inspection through our website. We will call you, start communications, and get the ball rolling. We email you a confirmation, and an Inspection Agreement to sign electronically and return prior to inspection. We accept checks, Visa and Mastercard. Please plan on attending the last 30-45 minutes of inspection (around the lunch hour) so we can meet, review findings, and complete payment. Your report is emailed within 24 hours, providing payment has been processed.
Can I attend the entire inspection?
Yes, we welcome your attendance. As much as we’d like to visit, we are there to get the inspection done. We’ll “meet and greet,” complete payment and agreement, and get on with our work. You can follow us, or explore the house on your own, but please let us focus on our work. It’s a good time jot down any questions you have for us. When we’ve finished, we’ll review and discuss initial findings.
Do you inspect for code?
We are not Code Inspectors, so that answer is no. We inspect per the InterNACHI® Standards of Practice. We inspect for safety hazards, minor repairs or maintenance items, recommend safety upgrades, and report potential big ticket item repairs. We give most of the systems and some appliances a “test run” for operation and function, and report accordingly.
How do I file a warranty claim?
If you find you need to file a claim on one of the included warranties, you can file online, directly with the warranty provider at:
Will you report everything that needs to be fixed?
Home Inspectors are generalists. We can’t see behind walls (although we can explore around with our infrared camera for clues…) There could be items that we can not see or places we can’t access. We are not allowed to move personal belongings of the current homeowner.
For a simple understanding, it’s like going to the doctor for a check up, and they in turn may refer you to a surgeon or specialist if needed. Or, you take your car into the shop, thinking it needs an oil change and they recommend a transmission specialist. We do not provide a “pass” or “fail” report; that’s determined by you, and your level of comfort with items that need, or may need, attention. We give you the “heads up.”
We inspect every house as if we, or one of our kids, were going to purchase it. You don’t know what you don’t know; we’re here to help with that.
Regarding the maintenance involved in owning a home, we make a point to provide direction and resources to you as part of our service.
Last, we also include our limited warranty package, free of charge, for an extra layer of protection.
What about mold?
Mold requires special training, testing, certification and tools that we do not have. If we see evidence or suspicious growth that looks to be an issue, we’ll report on it and recommend you seek a qualified professional for further evaluation.
What about asbestos?
Asbestos was common in materials used older homes. It requires special mitigation when remodeling and is hazardous when disturbed. We disclaim asbestos entirely, as do most inspectors. Again, we provide a visual only inspection. Asbestos, like mold, requires special training. If we observe or suspect asbestos materials, we will note it in your report.
What about lead?
Lead is another building materials hazard found in older homes. Lead poses a problem when consumed (ie kids eating chipped lead paint or lead water pipes.) We will note if water pipes are in question, but we are not equipped to test for lead paint.
What about radon?
Radon testing is a separate service, although we do offer a discount with a home inspection. Please see our web page regarding radon. We, along with the EPA, recommend testing for radon. Our homes are closed up all winter, and the geology of our service area on MN Dept of Health’s radon map warrants it.
Do you check for gas leaks? Carbon Monoxide?
Yes, and Yes. We carry two gas leak detectors for crosschecking and a carbon monoxide detector.